Since joining Maxwell Roofing, Kalen Canaday has built his career around one thing: building strong relationships and finding the right solutions for customers.
Originally from Seattle, Washington, Kalen attended Willamette University, where he played basketball before transferring to Western Washington University. He earned a Bachelor of Science in General Studies with an emphasis in Communications.
After moving to Middle Tennessee, Kalen discovered Maxwell Roofing and joined the company in December 2017 as a Service Account Manager. What started as an interest in account management quickly became a career with Maxwell.
Over the years, Kalen’s leadership responsibilities increased in scope. He was promoted to Director of Sales in 2023, where he led commercial roofing sales, business development, and client retention initiatives. Today, he’s bringing that experience full circle in his new role as Service Director.
From Customer Relationships to Service Leadership
As Service Director, Kalen oversees Maxwell’s Service Department, helping set the standards for quality, safety, productivity, and customer service across the team. In this role, he leads daily field operations, crew scheduling, leak response, and quality control, while also managing estimating, financial performance, safety compliance, and long-term strategic growth for the department.
The Service Department works with property managers, building owners, facility managers, and contractors throughout the region, providing everything from emergency leak response and repairs to preventative maintenance and roof system improvements.
For Kalen, the role is a natural extension of the connections he’s built throughout his career.
Many Maxwell customers already know Kalen from his years working in sales and account management. His understanding of their buildings, priorities, and expectations gives him a unique perspective as he now leads the team responsible for delivering ongoing service.
“I’ve had the opportunity to connect with a lot of Maxwell customers over the years, so moving into the Service Director role feels like a natural next step,” Kalen said.“I’m excited to bring the firsthand knowledge I have of the different sides of Maxwell’s business operations to our Service team and our customers.”
Growing With Maxwell
After nearly a decade with Maxwell, Kalen has had the opportunity to work with people across many parts of the company. That experience has given him a personal perspective on what makes Maxwell different—and why customers continue to trust the company with their buildings.
“I’ve been fortunate to work with so many great people at Maxwell over the years and to learn from different teams throughout the company,” Kalen shared. “Our commitment to teamwork, quality, integrity, and service separates Maxwell from all other commercial roofing companies in our region, and I’m excited to build on the great reputation we have earned over 70 years.”
What Matters Most? The People.
What Kalen has valued most throughout his time at Maxwell is the opportunity to work alongside good people and build lasting connections with both his coworkers and customers.
For Kalen, Maxwell has become more than a place to build a career. It’s a place where people matter, opportunities to grow are real, and doing good work for customers remains a top priority for the entire team.
Outside of the office, Kalen is a self-proclaimed “foodie” who loves trying new restaurants around town. He is also an avid traveler, with Asheville and New York City topping his list of favorite getaway spots.